Terms & Conditions
✦ Payment: Payment for this work will be made on two seperate occasions, unless agreed upon otherwise. The first payment will be a deposit. The amount of this deposit will be discussed and mutually agreed upon between the client and E A Creative. The agreed upon deposit must be paid prior to the start of any work. The second payment will be the final payment and will cover the remaining balance owed at the end of the project.
✦ Quotes: Any pricing quotes given are purely an estimate or indication, and are not the final price. All work done by E A Creative will be charged at an hourly rate, unless agreed upon otherwise. If the scope of work changes during the project’s completion additional costs may occur. E A Creative will submit any price changes to the Client prior to beginning the tasks.
✦ Work Hours & Days: This agreement assumes work will be completed within the standard work week (Monday through Friday, 9 a.m. to 5 p.m.). E A Creative is closed on all major holidays and the entire week of Christmas and New Years.
✦ Client Responsibilities: The client will provide accurate, complete and timely information and materials to E A Creative. The client guarantees that they have all the necessary rights and ownership in such materials to permit E A Creative to use them for the project.
✦ Client Representative: The client has full authority to provide all necessary information and approvals throughout this project. E A Creative and the client represent that they have authority to enter into this agreement and that it is binding upon E A Creative and the client and enforceable in accordance with its terms.
✦ Urgent Work: Late or weekend hours incurred to accommodate tight or last minute deadlines will be negotiated separately & if stated, will be charged at time and a half - $97.50 per hour.
✦ Schedule: The work outlined in this agreement will be turned around within a reasonable, non-rush schedule to be discussed and mutually agreed upon at the start of each project. Our schedules assume timely review and response by the client, including feedback for the design work in progress.
✦ Client Approvals: The client will approve and proofread all final designs, type, press proofs and test sites. E A Creative will make all efforts to ensure that no information is misrepresented. However, the client assumes all responsibility for content. The client’s approval of all tangible materials and artwork will be assumed after the work has been submitted to the client for review, unless the client indicates otherwise in writing.
✦ Non-Payment: E A Creative reserves the right to suspend work and/or withhold issuing any project documents if invoice payments are not received within a reasonable period of time from invoice date (10 - 15 working days).
✦ File Requirements: If the client has specific requirements for how project files must be prepared, the client must communicate this, in writing, to E A Creative before the project begins.
✦ Client Changes: In order to avoid errors, any changes and corrections will not be taken over the phone and must be provided in writing either electronically or hard copy.
✦ Length Of Storage: E A Creative agrees to store all final electronic files created for the client for a maximum of 12 months.
✦ Retrieval Fee: If the client has lost their files, E A Creative will charge a fee between $30 - $75 (dependant on file amounts) to retrieve/transfer any elements of electronic files from archive at the request of the client, providing related usage rights have been negotiated.
✦ Confidentiality: E A Creative acknowledges she may be involved in or become aware of information that relates to the client on a personal level including information related to the client’s past, future, present, customer names, marketing plans, project information, and financial documents. Emily Astrid Creative agrees to protect all the above information and keep any information obtained confidential.
✦ Portfolio Use: E A Creative can use samples or photographs of the work created under this agreement and the name of the client for publications, exhibition, competition and other promotional purposes (such as our website) once the project has been made public.
✦ Ownership: All concepts and ideas, illustrations and artwork remain the property of Emily Astrid Creative until paid for in full. Payment for supply of concepts and ideas does not constitute ownership of such. Intellectual Property Ownership (IPO) and all rights remain with Emily Astrid Creative unless an agreement is made in writing to transfer ownership to another party.
✦ Deposit: A deposit of 50% of the estimated quote price is due upon the acceptance of this Agreement before work will begin.
✦ Delays & Termination: All payments received are not refundable in the event the project or the relationship is terminated for any reason. If any part of the work for this project is delayed for longer than 30 days, E A Creative will bill for work completed.
✦ Credit: Credit for the work must be given to E A Creative if the work created under this agreement features in any awards, competitions, press releases, etc.: [Required credit: Designed by E A Creative].
✦ Chargeable Time: Please note that every design job requires time spent communicating. A certain amount of communication time is allocated for each project. However, excessive communication time will be billed for as additional time. Please try to be clear, precise and decisive so that we can keep the costs down in this area.